Posts by Angie Grissom

Survey says… Using survey results to improve your business

Can you name the top two key factors to an accounting firm’s success? If you said Employee Satisfaction and Client Satisfaction, then you are exactly right. You have probably thought about it, some of you may have even tried to conduct a survey before, so why the hesitation and procrastination? The topic of surveying comes…

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What Will You Give Up in 2015?

When New Year’s Eve rolls around every year, I get energized about the new version of me that will emerge in the next year. Yes, I am one of those annoying people who do this. I am always open for a chance at a new beginning. I am just wired that way. I did the…

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A conversation with Managing Partners

I recently facilitated a panel discussion with three managing partners. The topic of discussion was around developing future leaders. They also shared best practices around creating a culture focused on creating value for clients, and not just what we ordinarily think of as value. True value and deep relationships that come from a focus on…

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Why Partners Don’t Do What They Say They Will Do

There is a real epidemic in the accounting profession today.  The disease has a couple of different names; some managing partners refer to it as lack of accountability while others talk about the complacency syndrome.  Our discussions with accounting firm leaders during the last year have highlighted seven primary symptoms of this condition. You might…

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Improving Your Bedside Manner

We have all been to a doctor that had an impeccable bedside manner and we tend to remember it for a while. Bedside manner is the way a doctor interacts and communicates with us, their patient, and it is most memorable when we have an ailment that is either extremely concerning, painful, embarrassing or all…

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Stop Selling and Start Helping

Synopsis: In today’s competitive environment, the author provides a useful strategy for meeting new prospects and keeping them interested. People are inundated by all kinds of sales offers and tend to close their ears before a pitch is even made. They don’t want to be sold, which causes distrust and implies a hidden agenda. This…

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Working smarter, tips to increasing your productivity

Being productive at work sounds simple. Do the best you can every day. Unfortunately, it is much more complicated due to the never ending demands that are placed upon us and by us. It is also extremely difficult because we get sidetracked by countless distractions while we are at work. From home responsibilities to virtual…

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