Posts by Dustin Hostetler

Why are you Changing?

I recently had the honor of presenting on the topic of change management, with my friend and fellow industry consultant Guy Gage of Partners Coach, at the Accounting Today Growth and Profitability Summit.  For those who know me well and have been following my writing over the last seven years, I often like to combine…

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Delivering Better Client Service through Lean Six Sigma

There are two common misconceptions some people have regarding process improvement initiatives. First, one school of thought believes you can’t be more efficient without negatively impacting quality. This couldn’t be further from the truth. I’ve written substantially about this in the past and it’s a core topic we discuss in all of our client organizations…

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Setting up “Bumpers” on Your Process

If you have young kids and/or have ever been bowling, you know all about “bumper bowling”. In an effort to provide an opportunity for even the most inexperienced bowler to have some form of success, bumpers can be placed on the sides of the lanes to keep the ball from going in the gutter. With…

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Debrief Tax Season with these Five Questions

The Dust has Settled.  April 15th is over a month behind you.  Your people have probably had a chance to take at least a short breather before getting back into the swing of things. While this past busy season is still fresh in everyone’s mind, now is a great time to debrief and figure out…

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Measuring Effort (Time) vs. Measuring Results

It’s always been that way. Effort is easy. It just requires time. Effort is also all about appearance. The more “face time” you put in at the office, generally speaking the more value you’re adding to your organization from the viewpoint of management. It’s been that way in organizations for a hundred years, and probably…

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Getting Your Partners “On Board” the Plane

Where are the pilots? “Attention ladies and gentlemen.  We are fully boarded and your flight attendants are ready to go.  Unfortunately, we’re still waiting for our pilots.  It should only be a few more minutes until they get here and we can take off.” This was the way I started a blog post awhile back. …

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Challenging a Busy Season Paradigm

I recently experienced a first with regard to facilitating a Lean project in public accounting.  This is newsworthy because I’ve worked with over 100 project teams in my lean consulting career, a majority of which have been in public accounting.  I was working with a tax team in a multi-office regional CPA firm and we…

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The Power of Cross-Functional Teams

May and June are busy months for me. Coming out of busy season is a prime time for firms to address their process improvement needs as 1) the issues are clear and not forgotten and 2) it allows plenty of time to roll out the improvements to get a head start. What I’ve found fascinating…

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