How to Respond if Your Firm is Hacked

“Oh no, we’ve been hacked.” Words no one wants to hear, but a potential reality for accounting firms and their clients.  Because of the significant amount of personally identifiable information stored within CPA firms, every single one, regardless of size, is a potential target.  Take into account the broad range of security capabilities amongst firm…

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Assigning Ownership Accelerates Your People Development

With so much transition and retirement happening in public accounting, people development is a hot topic. Firms are wondering what they can do to accelerate their team member’s learning and get them ready faster, and are creating innovative new training programs to do so. But there’s a missing component in our dotted line environment, where…

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Four Steps to Faster People Development

“Leadership, like swimming, cannot be learned by reading about it.” — Henry Mintzberg With the Baby Boomers (born 1946 to 1964) retiring at a clip of 10,000 per day, the skills transfer necessary to get the next generation ready to take over the reins is monumental. Most leaders have a limited amount of time available…

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What Do Successful CPA Firm Consulting Practices Do Differently?

As a CPA firm leader, you know that your firm must embrace a consulting mindset. You are watching your tax and audit margins erode and competition intensify for clients and for recruiting and retaining top talent. You recognize the profit potential in providing consulting services to your clients and prospective clients. But recognizing a solution…

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Effective Recovery for Your Team After Opportunity Season

Tax season. Opportunity season. Whatever you call it, one of the downsides is the potential for team member burnout before, during, or after the April 17 deadline. The corporate and individual tax deadlines are brutal in a normal year, but when coupled with the recent tax law changes and all the uncertainty surrounding them, you’d…

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Elevate Your Client Service through Project Management

As I travel the country working with the best of the best CPA firms to help them improve their processes, people development and ultimately profitability, I’m often reminded that one of the toughest positions inside CPA firms today is the mid-level. Every firm is a little different in what they call their mid-level, whether it…

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3 Key Lean Improvements

As we head into another busy season, many firm leaders are finalizing an implementing the changes they have made since last year with an eye toward improving efficiency, capacity, consistency and ultimately, client value – essentially implementing Lean Six Sigma. If you’re already working in a Lean firm, then you’re currently working in a culture…

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The Search for Sustainable Employee Engagement

Firm leaders throughout the country are looking for ways to increase employee engagement and motivation. Often, they are frustrated when they hear reports that the only answer is increasing employee compensation. While compensation is undoubtedly important, I believe if we focus strictly on compensation we will miss some of the most important drivers of engagement…

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