Practice Management

Flexibility- Not Just About Part Time Work Schedules

Flexibility??  …Been there done that?  Or that won’t work here…our customers and clients are too demanding?  Do these comments sound familiar?  Read on to learn how flexibility may not be what you think. Building flexibility into a work culture impacts so much more than your employee’s intention to stay and contribute their very best to the organization.  While…

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Don’t take things from other people.

I thought I learned that as a kid, but apparently I didn’t.  In this all too true story about the early years of my accounting practice, I took things from other people without realizing it and ultimately of course I paid the price. As you read this, consider if you’ve unwittingly taken things from others.…

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Rethinking Credit Card Merchant Fees

Today, we see the majority of firms reluctantly accepting credit cards from some clients to pay for their accounting services.  A relatively small number of firms advertise this option and most only bring it up either when a client specifically asks to use their card or when the firm is trying to collect on a…

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6 Tips for Managing the Under-Performer

You may have heard it before, or you may have actually uttered these words, “why did we wait so long to let an under-performing employee go?” In some firms today it may actually be called the under-performing epidemic or the under-performer drag, but no matter what words you are using to describe the problem, the results are…

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A conversation with Managing Partners

I recently facilitated a panel discussion with three managing partners. The topic of discussion was around developing future leaders. They also shared best practices around creating a culture focused on creating value for clients, and not just what we ordinarily think of as value. True value and deep relationships that come from a focus on…

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The Myths of Diversity & Inclusion

Every day there is more conversation about diversity and inclusion in the accounting profession.  The AICPA formed the National Commission on Diversity and Inclusion[1]  to begin looking at ethnic diversity which is only one aspect of diversity.  The AICPA has also had a focus on gender diversity for over thirty years which continues with the…

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Delegation Missteps

Are you a current leader in your firm – possibly a Partner, Manager or Supervisor? If you are, you understand that one of the skills you must develop is that of being able to delegate effectively to team members. Unfortunately, we must also negotiate the missteps that can derail us from being able to move…

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Why Partners Don’t Do What They Say They Will Do

There is a real epidemic in the accounting profession today.  The disease has a couple of different names; some managing partners refer to it as lack of accountability while others talk about the complacency syndrome.  Our discussions with accounting firm leaders during the last year have highlighted seven primary symptoms of this condition. You might…

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Setting Realistic, Achievable Growth Goals

With spring and summer finally on the horizon, many firms are planning retreats and beginning to set growth goals for next year. It’s the perfect time to re-think your goal-setting process. Don’t just think in terms of acquiring new clients when setting target numbers; it’s important to evaluate all factors that will contribute to your…

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