A conversation with Managing Partners

I recently facilitated a panel discussion with three managing partners. The topic of discussion was around developing future leaders. They also shared best practices around creating a culture focused on creating value for clients, and not just what we ordinarily think of as value. True value and deep relationships that come from a focus on…

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Two Simple Questions To Ask Your Clients

Every CPA we meet is committed to delivering exceptional client service. However, it’s easy to get caught in a transactional rut working on client engagements and miss the opportunity to spend a few minutes on your relationship with each of your clients.  Since client retention has consistently been one of the top five issues for…

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Seek A Higher Level Of Engaged Employee For Your CPA Firm

You have read a lot about it. I have written a lot about it. Hopefully, you are working on it. I am referring to developing and retaining engaged employees. Per the Gallup organization, there are three types of employees: ENGAGED employees work with passion and feel a profound connection to their company. They drive innovation and move the…

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IRS Expands Use of Electronic Signatures to Forms 8878/8879

One of the biggest hassles that firms have to deal with is getting signed authorizations from clients to file/extend their tax returns.  This usually entails multiple staff being involved in communicating with the client and dealing with a myriad of delivery methods to and from the client.  Source documents can include physical forms, faxed forms,…

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Communicate To Drive Change

“Every time I find the meaning of life, they change it.” Reinhold Niebuhr Have you found the meaning of life?  If we each had to define our meaning, the meanings we’d interpret would be as diverse as our backgrounds, experiences and beliefs.  But no matter what you’re planning and expecting in this life, the one…

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The Role of The Firm Administrator

Yes, I have been talking about the important role of the firm administrator for about 30 years! Your firm does not have to be large or mid-size or small. The “right-hand” to the Managing Partner is a key ingredient to the management and administration of a successful firm. Do you have one? Do you need…

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