Make Your Website Accessible for Everyone

It wasn’t that long ago that accounting firms – and nearly everyone else – were rebuilding their websites to be responsive, so they were easy to read and accessible regardless of the device used to access the site. Now it is time to take that one step further and make your website ADA compliant. While…

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The Role of Effort Today

“I’m a great believer in luck, and I find the harder I work the more I have of it.” –       Thomas Jefferson If there is something that truly troubles me these days, it’s a nagging fear that our nation is losing its competitive edge and that, once lost, it will take a Herculean effort to regain.  While…

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Sponsors vs. Mentors? What’s all the Buzz?

I recently received important feedback from a client. John had been serving as a sponsor in a specific Sponsor-Protégé program we launched in his firm He is an owner and leader in a large regional, soon to be national, firm. He spoke about the profound experience of his journey to understanding exactly what sponsorship means.…

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Leadership Disconnect

A recent survey of Managing Partners in an international alliance found that 85% of Managing Partners say they need younger leaders to step up, yet 93% of Young Leaders say Managing Partners won’t invest in them. Further, 100% of the Managing Partners say it will cost the firm significantly to replace an Emerging Leader and…

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A Winning Culture is an Intentional Culture

“People will typically be more enthusiastic where they feel a sense of belonging and see themselves as part of a community than they will in a workplace in which each person is left to his own devices” ― Alfie Kohn, Author Your firm’s culture is the essence of its being and the way it feels to work…

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The Culture of Continuous Improvement

Lean Six Sigma and Change Management are popular concepts in accounting firms today.  Most firms start their “Lean Journey” with an eye toward improved efficiency and controlling engagement costs.  But after a successful first project, many leaders in our profession rave about all of the ancillary benefits they are beginning to see within their organizations. …

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A Simple Way to Dissolve the Gap

There is a fundamentally false assumption that’s responsible for the gap between current and emerging firm leaders. This gap limits what we can accomplish, makes things harder than necessary, and undermines the very quality of our lives. What is this false assumption? That the reality we experience is “the reality” when in fact it, is…

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Your Thoughts = Your Results

While each of us thinks we live in the “real” world, we actually live in a self-created, mental world of perceptions. At some level we know this is true, yet we continue to believe, based upon a lifetime of evidence, that our view is THE reality when in fact, it’s simply OUR personal reality. If…

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Staying Focused in 2015

The beginning of the year is time of renewal for everyone. We set resolutions and goals and swear this will be the best year yet. Then reality sets in. Day-to-day pressures take over, and we get derailed. Your well-intentioned goal to get out there during tax season is stifled by the client work and the…

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Do You Know What Your Clients’ Silence Means?

When I teach topics like deepening client relationships and delivering exceptional client service, I discuss the importance of proactively meeting with clients outside of your regular engagement to further your relationship, identify any potential service issues and uncover new opportunities to add value. Participants nod their heads in agreement and some even approach this discussion…

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